Privacy Policy

Privacy Policy

Last updated: [Insert Date]

Feline’s Rest Cattery (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy explains how we collect, use, store, and protect your personal information when you contact us, make a booking, or use our website.

1. Data Controller

The Data Controller responsible for your personal data is:

Feline’s Rest Cattery
Owner: Jordan Osborne
Email: felinesrestcattery@gmail.com
Address: 35 Kingsnorth Road, Gillingham, ME8 6QZ

Licence Number: 25/10891/AL00

2. What Personal Data We Collect

We may collect the following information:

When you contact us or make a booking:

Full Name
Email Address
Phone Number
Postal Address
Information about your cat(s) (e.g. name, breed, vaccinations, medical needs)

Automatically through our website:

IP address
Browser and device information
Cookies and website usage data (via analytics tools)

3. Purpose of Collecting Data

We collect and use your data for the following purposes:

To respond to your enquiries
To process boarding bookings and maintain records
To communicate regarding your pet's stay, health, or emergencies
To comply with legal and animal welfare record-keeping requirements
To manage payments and issue invoices
To improve website functionality and performance (via cookies/analytics)
To comply with UK regulations for boarding catteries and animal care

4. Lawful Basis for Processing

We process your personal data under the following legal bases:

Contract: To provide boarding services you have requested.
Consent: When you submit information voluntarily via contact forms.
Legal Obligation: To maintain records required by local animal licensing authorities.
Legitimate Interest: To manage our business operations and improve customer experience.

5. How We Store and Protect Your Data

We take reasonable and appropriate measures to keep your data secure, including encrypted digital storage and restricted access.
We retain your information only as long as necessary to comply with legal obligations, manage bookings, or resolve disputes.

6. Sharing of Personal Data

We do not sell or share your data for marketing purposes.
However, your data may be shared with:

Local animal licensing authorities (if required by law)
Veterinarians (in case of pet health emergencies)
Payment processors/banking institutions (to handle transactions)
Website hosting and IT service providers (for security and data processing)

All third parties are required to comply with data protection laws.

7. Your Rights Under GDPR (UK & EU)

You have the right to:

Access the personal data we hold about you
Request corrections to inaccurate or incomplete data
Request deletion of your data when no longer required
Object to or restrict the processing of your data
Withdraw consent at any time (for consent-based processing)
Request a copy of your data in a portable format

To exercise your rights, contact us at: felinesrestcattery@gmail.com

8. Cookies and Website Analytics

Our website may use cookies to improve user experience and help us understand website traffic and performance.
You can manage or disable cookies through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time to comply with legal or operational changes. The updated version will always be available on this page.

10. Contact Us

For any questions about this Privacy Policy or your personal data, contact us.